THE EFFECT OF AVIOBRIDGE MAINTENANCE ON PASSENGER COMFORT AT TJILIK RIWUT AIRPORT PALANGKA RAYA
Keywords:
Aviobridge, Maintenance, Passenger Comfort, Tjilik Riwut AirportAbstract
Tjilik Riwut Airport Palangka Raya serves over 726,000 passengers in 2024, with the aviobridge as a key facility
affecting passenger comfort. Due to aging, the aviobridge shows damage such as faulty sensors, poor air conditioning,
and peeling floors. This study aims to analyze the effect of aviobridge maintenance on passenger comfort. Using a
quantitative descriptive method, data were collected through observation, literature study, and questionnaires from 65
respondents. Analysis included validity, reliability, normality, linearity, regression, and t-tests. The regression result
(Y = 3.499 + 0.897X) shows a significant positive effect, meaning better maintenance improves comfort.The study
recommends enhancing preventive and corrective maintenance to support service quality at the airport.
