ANALYSIS OF THE EFFECTIVENESS OF THE PERFORMANCE OF AIRPORT SECURITY PERSONNEL IN INSPECTING GOODS USING X- RAY BAGGAGE AT HANG NADIM AIRPORT BATAM

Abstract

Checking goods using X-Ray machines is an important procedure to maintain flight safety at airports, including at
Batam Hang Nadim Airport. The role of Airport Security personnel is very influential in ensuring that passengers'
luggage is safe and in accordance with the regulations, so an analysis is needed related to the effectiveness of personnel
performance in the implementation of goods checks using X-Ray machines. This study uses a qualitative descriptive
method with data collection techniques through observation, interviews, and documentation. The observation was
carried out from February 17 to February 28, 2025 with the aim of obtaining a clear picture of the implementation of
Airport Security duties in inspecting goods using X-Ray machines, the level of compliance with Standard Operating
Procedures (SOP), and problems faced during the inspection process. The results of the study showed that Airport
Security personnel in general have carried out their duties well in operating X-Ray machines and detecting suspicious
items quickly. However, problems were still found related to the lack of focus of personnel during inspections due to
human distraction and response to disturbances that were not optimal. The implementation of a work rotation system,
discipline supervision, and routine training are steps taken to overcome these problems. With these efforts, it is hoped
that the performance of Airport Security personnel will increase and be in accordance with applicable aviation security standards.