Design of a Digital-Based Airport Terminal Facilities and Infrastructure Map to Improve Service at Adi Soemarmo Airport

Abstract

In airport service management, passenger satisfaction is an important indicator, and one of the determining factors is
ease of access to terminal facilities and infrastructure. Currently, Adi Soemarmo Airport does not have an interactive
digital map, which makes it difficult for passengers to find facilities such as waiting rooms, toilets, and check-in
counters. This situation underscores the need for a technology-based information system to improve passenger services.
The goal of this study is to design a web-based digital map that will facilitate navigation of the terminal facilities and
improve service quality. The research method uses an R&D approach involving needs analysis, field observation,
terminal layout documentation, and expert validation. The resulting product is a digital map application with features
such as "My Location," "Select Destination," "Show Directions," and "Help." Validity test results showed scores of
80% from subject matter experts, 100% from IT experts, and 92% from airport experts, for an average accumulated
score of 90.6%. This score is categorized as feasible for use. These results confirm the high feasibility of the designed
digital map in terms of content, technology, and operations. It can be implemented as an innovation in passenger services
at Adi Soemarmo Airport.