The Influence of Training and Supervision of AMC Unit on the Performance of Ground Support Equipment Personnel at Hang Nadim Airport Batam

Abstract

Abstract
Training and supervision of the Apron Movement Control (AMC) unit play a crucial role in ensuring
smooth and safe airside operations. At Hang Nadim Airport Batam, however, violations and complaints
are still observed, indicating that AMC’s training and supervision efforts have not been fully effective.
This research analyzes the influence of training and supervision on the performance of Ground Support
Equipment (GSE) personnel. The study employed a quantitative method using primary data from
questionnaires distributed to 36 respondents, determined with the Slovin formula. Data were analyzed
using multiple linear regression. The results show that training contributes 39.2% to performance
improvement, while supervision contributes 34.4%. Together, both variables explain 70% of
performance variation, with 30% influenced by other factors. The simultaneous F-test results confirm
that training and supervision significantly affect GSE performance. This study concludes that AMC’s
training and supervision are essential in improving personnel performance at Hang Nadim Airport
Batam.