THE IMPACT OF IMPLEMENTATION THE HOLD BAGGAGE SECURITY CHECKPOINT (HBSCP) SYSTEM ON THE EFFECTIVENESS OF PASSENGER SERVICES AT RADIN INTEN II AIRPORT, LAMPUNG

Abstract

In the aviation industry, service improvements continue to evolve in response to increasingly complex
security challenges. Therefore, it is essential to innovate service methods that are not only more effective but
also comply with the latest security standards to protect airport facilities and ensure aviation safety. One of
the updated ground-side security facilities is the Security Check Point (SCP), now implemented based on
Ministerial Decree (KM) No. 39 of 2024, a revision of KM No. 211 of 2020 concerning the National Aviation
Security Program. This update aims to enhance the quality of service, particularly in the baggage screening
process for passengers at Radin Inten II Airport, Lampung. This study employs a correlational method with
a quantitative approach. Data were collected through questionnaires distributed to passengers at Radin Inten
II Airport. The collected data were then analyzed using IBM SPSS Statistics software version 26. The results
show a strong correlation between the implementation of the Hold Baggage Security Check Point (HBSCP)
system (variable X) and the effectiveness of passenger services (variable Y), as indicated by a correlation
coefficient of 0.781. This finding demonstrates that the HBSCP system, implemented in accordance with KM
No. 39 of 2024, significantly contributes to improving the effectiveness of passenger service delivery.