Minimum Service Standards (SPS) Implementation on the Passenger Ship KMP. DHARMA KENCANAI Ketapang- Gilimanuk Route

Abstract

The ferry transport sector is the backbone of connectivity in Indonesia, yet the implementation of Minimum Service Standards (SPM) (Permenhub No. 62/2019) often faces significant challenges related to limited human resources and
inadequate facilities. This study focuses on KMP Dharma Kencana I, operating on the high-intensity Ketapang Gilimanuk route, which anecdotally demonstrates success in maintaining service standards. This research aims to analyze the level of SPM achievement (specifically safety, comfort, and assurance aspects) and to identify the central role of Standard Operating Procedures (SOP) and Human Resources (HR) Commitment in supporting this successful implementation. The study adopts a descriptive qualitative approach using data triangulation from field observations, document analysis (SOP, Ro-Ro Passenger Ship Safety Certificate/SKKP), and in-depth interviews. KMP Dharma Kencana I was found to achieve an optimal and exceeding standard level of MSS compliance (e.g., life-saving appliance capacity). This success is driven by the availability of clear and detailed SOP that serve as mandatory operational guides, and a strong synergy between HR Commitment (via routine refreshment training) and Proactive
Management (via internal control systems and immediate corrective action) in enforcing the SOP. The effective SPM
implementation on KMP Dharma Kencana I proves that an organizational culture integrating transparent procedures,
well-trained personnel, and proactive managerial oversight is the key to overcoming common challenges in the ferry
sector. The findings provide a best-practice model for other operators and evidence-based input for policymakers in
supporting the achievement of Sustainable Development Goals (SDG) related to resilient infrastructure and reliable
mobility.