ANALYSIS OF APRON MOVEMENT CONTROL (AMC) PERSONNEL SUPERVISION ON THE QUALITY OF GROUND SUPPORT EQUIPMENT (GSE) SERVICES AT SULTAN BABULLAH AIRPORT, TERNATE

Abstract

Effective supervision by Apron Movement Control (AMC) personnel is essential to ensure smooth and safe Ground
Support Equipment (GSE) operations at airports. At Sultan Babullah Airport, Ternate, limited AMC staffing and
improper GSE placement have led to operational inefficiencies, extended ground times, and flight delays. Referring to
SKEP 140/VI/1999, Directorate General of Civil Aviation Regulation No. 21/2015, and CASR Part 121, this study aims
to analyze the influence of AMC supervision on GSE service quality and evaluate compliance with operational
standards. A quantitative method was employed using surveys, observations, documentation, and literature review.
Questionnaires were distributed to 80 respondents, including AMC officers, ground handling staff, and airline personnel.
Data validity and reliability tests were conducted, and analysis was performed using simple linear regression and
descriptive statistics. The results show that AMC supervision has a significant and positive effect on GSE service
quality, with a determination coefficient (R2) of 0.881, correlation coefficient (r) of 0.939, and significance level (p) of
0.001. However, improvements are required in personnel discipline and GSE arrangement to optimize apron operations.
Strengthening AMC oversight is recommended to enhance ground handling efficiency and ensure on-time flight
performance.