OPTIMIZATION OF PASSENGER BOARDING AVIOBRIDGE SERVICES FOR EXCELLENT SERVICE AT TJILIK RIWUT PALANGKA RAYA AIRPORT

Abstract

The use of passenger boarding bridges is one of the revenue sources in airport management. According to PM 185 of 2015, the availability of passenger boarding bridges facilitates passengers boarding from the aircraft to the terminal. Therefore, all equipment operated requires regular maintenance, including passenger aviobridge, which must be maintained in accordance with the Decree of the Director General of Civil Aviation number SKEP/157/IX/2003 regarding guidelines for the maintenance of aviation electronics and electrical equipment facilities. Tjilik Riwut Airport has two units of passenger boarding bridges, but In this journal, the author examines this issue through a descriptive qualitative study, using data collection methods such as observation and interviews, as well as data analysis to find alternative solutions.