OPTIMIZING PASSENGER COMPLIANCE IN ORDER TO STREAMLINE TRAFFIC IN THE DROP ZONE AREA OF EL TARI KUPANG AIRPORT TERMINAL

Abstract

El Tari Airport supports the development of the city of Kupang, so the facilities provided affect passenger satisfaction. In assisting passengers, the facilities provided include landside facilities and airside facilities. (airside). Passenger non-compliance in using ground facilities, particularly in the airport drop zone area, often results in operational activities at the airport being hindered. This research employs descriptive quantitative research with data collection techniques using questionnaires, observations, interviews, and literature studies. The results of this study indicate that passenger compliance in using drop zone facilities is still lacking or not in accordance with the applicable regulations. One of the efforts that can be made is to change the flow of vehicles to reduce congestion in the drop zone area.