ANALYSIS OF TERMINAL AREA FACILITIES IN IMPROVING THE LEVEL OF SERVICE BASED ON PM 41 OF 2023 CONCERNING AIRPORT SERVICES AT AIRPORTS RADIN INTEN II LAMPUNG

Abstract

The airport terminal area is one of the important areas used by passengers before departure. Existing facilities in the
terminal area must be adequate and in accordance with the rules stated in PM No. 41 of 2023. The aims of this research
is to determine the existing condition of the terminal area facilities at Radin Inten II Lampung Airport and to find out
how to improve the level of service (LOS) from the terminal area at Radin Inten II Lampung Airport. This research
method is qualitative with an evaluation approach. Data collection was carried out by means of observation and
documentation in the terminal area of Radin Inten II Lampung Airport. Data processing is carried out quantitatively
with representation using data tables and explained descriptively from the results of observations and data. Based on
results showed level of service value in depature and arrival facilities is 113, that’s predicate is A. LOS value is 4.83,
the category from LOS is D and IAP4 value is 2.04. That is about the terminal area can be develop. Optimizing level of
service in Radin Inten II Lampung Airport with repair some operator chair, conveyor and yellow line.