ANALYSIS OF RISK MANAGEMENT ON THE PERFORMANCE OF GROUND HANDLING OFFICERS ON THE AIR SIDE OF THE IMPIEMENTATION OF A SAFETY MANAGEMENT SYSTEM (SMS) AT DJALALUDDIN GORONTALO

Abstract

One of the flight services provided at Djalaluddin Airport is airside service. The airport cooperates with the ground handling department which is responsible for providing air services. Even though the government has currently made regulations in accordance with the Standard Operating Procedure (SOP), there are still deviations found regarding ground handling officers who have not implemented the Safety Management System (SMS). This may affect the level of flight safety. This research uses a qualitative descriptive method in the form of a questionnaire, a literature review, and observation, in addition to the research approach. The results of deviations in the performance of ground handing officers obtained results that included extreme risk (intolerable), high risk (tolerable), and medium risk (acceptable).