Yuniarti Arief R, Dewi Kusumayati L, Budiarto A. THE IMPACT OF TERMINAL SERVICE OFFICER(TSO) PERFORMANCE TOWARDS PASSENGER SATISFACTION AT SAM RATULANGI INTERNATIONAL AIRPORT IN MANADO. Int. Conf. Adv. Transp. Eng. Appl. Soc. Sci. [Internet]. 2023Nov.8 [cited 2024Jul.4];2(1):845-51. Available from: https://ejournal.poltekbangsby.ac.id/index.php/icateass/article/view/1750