YUNIARTI ARIEF, R.; DEWI KUSUMAYATI, L.; BUDIARTO, A. THE IMPACT OF TERMINAL SERVICE OFFICER(TSO) PERFORMANCE TOWARDS PASSENGER SATISFACTION AT SAM RATULANGI INTERNATIONAL AIRPORT IN MANADO. Proceeding of International Conference of Advance Transportation, Engineering, and Applied Social Science , [S. l.], v. 2, n. 1, p. 845–851, 2023. DOI: 10.46491/icateas.v2i1.1750. Disponível em: https://ejournal.poltekbangsby.ac.id/index.php/icateass/article/view/1750. Acesso em: 4 jul. 2024.