Main Article Content
Yogyakarta International Airport as one of the busiest airports in Indonesia, of course, must be supported with optimal service quality and ensure flight safety and security. To get optimal operational activities in providing services to passengers, it must be supported by the availability of adequate facilities. Thus, the improvement of facilities is closely related to the implementation of services to achieve Level of Service. This study aims to examine the application of the autogate boarding pass scanner to improve the Level of Service of the Passenger On The Service area of Yogyakarta International Airport. This research uses a qualitative descriptive writing method that uses primary and secondary data sources, with data collection techniques of observation, interviews, literature study and documentation. The data analysis technique is gap analysis. The results of the research show that the study of the application of the autogate boarding pass scanner can improve the Level of Service which prioritizes the quality of effective and efficient passenger boarding pass scanning services, and can improve aspects of flight safety, security and can help unravel the buildup of passenger queues in the Passenger On The Service area of Yogyakarta International Airport.
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